Request Support
Tell us what you need help with. We’ll respond as quickly as possible and keep you updated.
Start Remote Support Emergency / Urgent ?
Clear tickets • Local on Bonaire • IT + Security support
Fastest way to get help
- If it’s a computer/email issue, remote support is usually fastest.
- If it’s power/cabling/hardware mounting, we may need an on-site visit.
- Please include screenshots or error messages if possible.
What do you need help with?
Listing your product pricing helps potential customers quickly determine if it fits their budget and needs.
Security Support
Cameras, alarms, access control, remote viewing, NVR/storage.
Request Security SupportUrgent / Emergency support
If you have an urgent situation (for example: alarm triggered, camera system down during an incident, business email compromised, or complete network outage), please mark the ticket subject as Urgent and call us.
Urgent examples:
Alarm triggered
panic situation
Network down
Suspected account takeover
NVR offline / no recording during an incident
Call us NowSubmit a Support Request
Provide as much detail as possible so we can help quickly.
What happens after you submit
- We review your request and confirm urgency
- Remote triage if possible (fastest)
- On-site visit if required
- Resolution + documentation so it’s easier next time
Frequently asked questions
Response depends on workload and urgency. Maintenance Agreement and Managed IT clients receive priority according to the agreement.
Sometimes—especially for planned work or urgent incidents. Availability and rates may differ.
Yes—homes and businesses on Bonaire. Although for home users most computers need to brought in.
What changed, when it started, screenshots/errors, and whether multiple users are affected.
Prefer to start with remote support?
For many issues we can connect quickly and resolve it without waiting for a visit.
Start Remote Support Submit Ticket